本书共12个单元，聚焦办公领域从业者用英语进行日常工作交流的需要，包括接待访客、接电话、预订、写邮件等内容。

Unit 1 Getting started
Unit 2 Making arrangements
Unit 3 Starting to write letters
Unit 4 Describing a pany
Unit 5 Making enquiries and offers
Unit 6 Placing and acknowledging orders
Unit 7 Preparing for meetings
Unit 8 Giving a presentation
Unit 9 Making and adjusting plaints
Unit 10 Dealing with delays ipayment
Unit 11 Attending a trade fair
Unit 12 Applying for a job
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