《职业英语系列——酒店行业英语实训教程》是教育部职业教育与成人教育司推荐的中等职业学校旅游服务类专业英语课堂教学实训教材。本教材是“互联网+”背景下，充分利用信息技术与网络技术优势建设的立体化教材，可供中等职业学校酒店服务与管理专业学生使用，也可供酒店培训在职员工使用。

Module 1
A Brief Introduction to a Hotel

Module 2
Task Getting to know a hotel
Reservation Department
TASK PREPARATION
Task Taking a room reservation for a guest
COMPREHENSIVE TASK

Module 3
Front Office
TASK PREPARATION
FRONT DESK
Task 1 Checking in a guest
Task 2 Changing a guest to a new room
Task 3 Checking out a guest
CONCIERGE
Task 1 Escorting guests to their rooms
Task 2 Calling a taxi for a guest
Task 3 Storing luggage for guests
COMPREHENSIVE TASK

Module 4
Food and Beverage Department
TASK PREPARATION
Task 1 Reserving a table for a guest
Task 2 Taking a food order for a guest
Task 3 Taking a room service order
Task 4 Recommending drinks to a guest
COMPREHENSIVE TASK

Module 5
Housekeeping Department
TASK PREPARATION
Task 1 Room Cleaning Service
Task 2 Laundry Service
Task 3 Maintenance
COMPREHENSIVE TASK

Module 6
Recreation and Fitness Center
TASK PREPARATION
Task 1 Introducing fitness center services
Task 2 Services at the beauty salon
COMPREHENSIVE TASK

Words and Expressions

Module 1
A Brief Introduction to a Hotel

Module 2
Task Getting to know a hotel
Reservation Department
TASK PREPARATION
Task Taking a room reservation for a guest
COMPREHENSIVE TASK

Module 3
Front Office
TASK PREPARATION
FRONT DESK
Task 1 Checking in a guest
Task 2 Changing a guest to a new room
Task 3 Checking out a guest
CONCIERGE
Task 1 Escorting guests to their rooms
Task 2 Calling a taxi for a guest
Task 3 Storing luggage for guests
COMPREHENSIVE TASK

Module 4
Food and Beverage Department
TASK PREPARATION
Task 1 Reserving a table for a guest
Task 2 Taking a food order for a guest
Task 3 Taking a room service order
Task 4 Recommending drinks to a guest
COMPREHENSIVE TASK

Module 5
Housekeeping Department
TASK PREPARATION
Task 1 Room Cleaning Service
Task 2 Laundry Service
Task 3 Maintenance
COMPREHENSIVE TASK

Module 6
Recreation and Fitness Center
TASK PREPARATION
Task 1 Introducing fitness center services
Task 2 Services at the beauty salon
COMPREHENSIVE TASK

Words and Expressions