本书精选与城市轨道交通结合紧密的文章，同时单独设置一个板块用于平时的工作对话，与实际工作场景相结合。全书共分12个项目，内容包括打招呼和介绍、问路和指路、基础地铁设施命名、票务服务和自动检票、站台服务、广播、安检、紧急情况和急救、人流处理、投诉处理、丢失处理、恶劣天气中工作。

本书可作为职业院校城市轨道交通及相关专业的教材，也可供相关人员参考。

本书内容上，精选与城市轨道交通结合紧密的文章，同时单独设置一个版块用于平时的工作对话，与实际工作场景相结合。全书共分12章，内容包括Greeting and Introducing、Asking the Way and Giving Directions、Name of Basic Metro Facilities、Ticket Service and Automatic Fare Collection、Platform Service、Broadcasting、Security Check、Emergency and First Aid、Coping with Great Passenger Flows、Dealing with Complaints、Dealing with Lost、Operating in Bad Weather。本书可作为职业院校城市轨道交通及相关专业的教材，也可供相关人员参考。

Project 1 Greeting and Introducing
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Features of Scientific Article
Project 2 Asking the Way and Giving Directions
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Basic Rules and Methods of Scientific Article Translation
Project 3 Name of Basic Metro Facilities
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Common Ways in Translating Words
Project 4 Ticket Service and Automatic Fare Collection
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Common Ways in Translating the Numbers
Project 5 Platform Service
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Features of Scientific Article
Project 6 Broadcasting
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Translating Non-personal Sentences in Scientific Article
Project 7 Security Check
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Translating Long and Complex Sentences in Scientific Article
Project 8 Emergency and First Aid
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Translation of Restrictive Attributive Clause
Project 9 Coping with Great Passenger Flows
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Translation of Non Restrictive Attributive Clause
Project 10 Dealing with Complaints
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Translating Skills of Appositive Clause
Project 11 Dealing with Lost
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Omission Method in Translation
Project 12 Operating in Bad Weather
   Section Ⅰ Practice and Learn
   Section Ⅱ Listening Comprehension
   Section Ⅲ Read and Learn
   Section Ⅳ Watch Out!
Appendix
   Appendix Ⅰ Translation of Texts
   Appendix Ⅱ Vocabulary
   Appendix Ⅲ Terms of Metro Traffic
Reference